Artificial intelligence (AI)

10 Must-have Chatbot Features That Make Your Bot a Success Streamline HR operations like onboarding, training, and performance evaluations with chatbot automation. Engage customers personally through tailored messages, promote products, and collect valuable feedback. When the chatbot understands the user’s message, it gathers important information such as dates, times, locations, or geolocation from the message …

14 Powerful AI Chatbot Platforms for Businesses 2023 Leggi altro »

Customer Service in a Call Center: A Comprehensive Guide Through its combination of sales, support, marketing, social media monitoring, and engagement features, Sprout Social helps facilitate conversations across all social media channels. Social messaging software allows agents to interact with customers directly on social media platforms like Facebook, X (formerly Twitter), and Instagram. Agents can …

Transforming customer support with AI: How Vercel decreased tickets by 31% Leggi altro »